Turn feedback into actions in no time, with AI

Leverage best-in-class natural language processing (NLP) technology to identify key sentiments and themes, uncover trends and driver smarter, data-driven strategies.
Uncover Frictions
Act Faster
Save Time
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Powerful AI

Save hours of manual work with the most powerful and accurate AI on the market and experience deep, flexible categorization for impactful actions.

Segment

Activate powerful customer segmentation with a one-time, no-code setup. Our system automatically retrieves operational data from your CRM, enabling dynamic segment comparisons for deeper business insights.

Track

Unveil emerging patterns and trends with our sophisticated data visualization tools. Stay ahead by anticipating market needs and addressing customer concerns proactively.

Prioritize

Discover precisely what influences customer loyalty and business success with our Key Driver Analysis. Go further with detailed ranking insights, enabling swift, informed decisions that concentrate efforts on the critical factors driving satisfaction and growth.

Report, with AI

Receive customized, AI-generated reports that transforms feedback into actionable insights, tailored to roles and regions, directly to your inbox. This means everyone is always up to date, without lifting a finger.

Benchmark

Stay ahead of competitors with our benchmarking add-on. Understand your strengths and identify opportunities with comparative insights, both quantitative and qualitative, guiding strategic decisions for continuous improvement.

Analyse Everything

Leverage our best-in-class AI by importing data from any source. Enjoy a hassle-free setup and comprehensive analysis, even with data not collected through Zapio.

Immediate Insights

Dive into action from day one with our intuitive platform. No training needed — our AI starts analyzing your feedback immediately, saving you time and delivering ROI straight away.

Dynamic Framework

Enjoy a deep and company-based categorization system, offering full flexibility at setup and over time. Tailor your topic framework to fit evolving needs, ensuring deep, relevant insights.

Import & Export

Effortlessly import historical data for in-depth benchmarking and enjoy simple one-click export to Excel, streamlining your data management.

Discover More

Discover Zapio's other capabilities to enable customer addiction.